The ordered product(s) don't fit or match? No problem!
You can easily return your goods within 14 days after date of delivery.
You can find the full right of withdrawal here.
We are happy to offer for free returns for orders from Austria and Germany, if you use our return portal.
Return from Austria or Germany:
✔︎ Print the return form, fill it out and insert it in your package (our return form help us to assign your return to your order and improve our product range as well)
✔︎ Pack your package safe
✔︎ Create a return label via our return portal, stick it on your package and bring it to your next pickup point (you can find the link to our return service in your delivery confirmation email)
Return from other countries:
For all other countries we are unfortunately not able to pay or refund the shipping costs for returns. We recommend to pay your order by PayPal and use their feature to get your return shipping costs refunded. More informations about this can be found here.
Pack your goods safe in a package and don't forget to insert the filled out return form. Send returns to:
Josefstädter Straße 33
Please be aware that processing your return may take up to 14 days. Thank you for your understanding.
Do you want to exchange some products? No problem!
Just send back your goods as described above and place a new order in our online-store. An exchange via return form is not possible.